RETURNS & CANCELLATIONS
RETURNS & CANCELLATIONS
FASHION FUNDEY RETURNS & REFUNDS
Below are the 3 steps for returns
- Inform: You need to share the name and image of the product via email at firstname.lastname@example.org within 48 hours from the time you receive your product. Once we approve your return request and the next step follows.
- Return: Once you receive our confirmation for your return request approval, you need to ship us the products you wish to return with all the original packaging by keeping it safely back into the box. The product(s) should be shipped back to us within 5 days from the day we approve your return request. The cost of shipping the product will be borne by the customer. We will not be able to process the refund coupon code if the product(s) is damaged or shipped without its original packaging. Please use a reliable courier service for shipping the product(s) and share the tracking details once the products shipped.
- Refund: Once we receive your package, we will inform you within 24-48 hours about the receipt. Upon quality check, we will calculate the applicable refund as per our Refunds policy.
How do cancel an order?
Every order is generally fulfilled within 24 hours of order placement. Orders can only be cancelled before they are shipped. Once shipped, no order cancellation requests are accepted.
- For COD orders, we will call/WhatsApp you for order confirmation before shipping.
- Prepaid orders cancelled before shipping will be refunded in full if you choose to receive a refund-coupon-code against your order.
In case you choose for monetary refund for your prepaid order, then the refund will be issued to your original payment mode after 5% deduction for Payment Gateway charges.
Mode of Refund
- Refund will be issued as a credit in the form of coupon code. The coupon code is a single time use only and cannot be applied with any other offer. The coupon code has 1 year validity from the date of issue.
- Total of ₹250 towards the non-acceptance of prepaid orders will be deducted towards the forward and reverse shipment of the order being shipped back to us.
- Any refund coupon code of the previous order, if applied to a new order which is not accepted by you, will lead to expiry of the coupon code and cannot be used again. Please ensure COD / prepaid orders placed using coupon codes are accepted by you.
- For any online prepaid transactions, where the amount is deducted from your card/wallet and the order confirmation is not received, please contact us before you place another order. We will confirm if your transaction was captured. In case of a new order placed before confirming with us, 5% towards the payment gateway charges will be deducted from the transaction amount before refund.
- For orders where the shipping charges were waived off as part of any offer, ₹100 towards the shipping by us to the customer will be deducted while processing refund coupon codes.
- All products sold under our website are eligible for return against a credit of coupon code.
- Damaged / used / products sent without original packaging are not eligible for refunds. The items can be sent back to you at an additional ₹100 shipping cost, or you may collect them in-person from us.
- Items which are not informed for returns within 48 hours / not received by us within 5 days, are not eligible for returns.
- All our products undergo multiple levels of quality checks and sent. In case of quality not meeting your expectation, no money refund will be given.
- Coupon code will be processed within 3 working days from the day we receive the returned products or the confirmation of cancellation of the orders.