RETURNS & CANCELLATIONS
RETURNS & CANCELLATIONS
FASHION FUNDEY RETURNS & REFUNDS
Changed your mind after receiving your order?
Don’t worry, we have got you covered.
We offer a very simple 3 step return policy to our customers. A coupon code equivalent to the returned product value will be shared for your future purchase.
Below are the 3 steps for returns.
- Inform: You need to share the name and image of the product via email at email@example.com within 48 hours from the time you receive your product. Once we approve your return request and the next step follows.
- Return: Once you receive our confirmation for your return request approval, you need to ship us the products you wish to return with all the original packaging by keeping it safely back into the box. The product(s) should be shipped back to us within 5 days from the day we approve your return request. The cost of shipping the product will be borne by the customer. The product(s) should be in its original and unused condition with intact packaging. We will not be able to process the refund coupon code if the product(s) is damaged or shipped without its original packaging. Please use a reliable courier service for shipping the product(s) and share the tracking details once the products shipped.
- Refund: The final step starts once we receive the returned package from you. Once we receive your package, we will inform you within 24-48 hours about the receipt. Upon quality check, we will calculate the applicable refund as per our Refunds policy.
How do cancel an order?
Every order is generally fulfilled within 24 hours of order placement. Orders can only be cancelled before they are shipped. Once shipped, no order cancellation requests are accepted.
For COD orders, we will call you for order confirmation before shipping.
Prepaid orders cancelled before shipping will be refunded in full if you choose to receive a refund-coupon-code against your order.
In case you choose for monetary refund for your prepaid order, then the refund will be issued to your original payment mode after 5% deduction for Payment Gateway charges.
As per RBI Guidelines, we do not offer refunds in form of bank account transfers. All refunds are primarily in the form of Refund Coupon Codes (RCC). Only in special requests of customers who have a placed a prepaid order, and wish to cancel the order before it is shipped, the refund is processed into their original mode of payment after relevant deductions.
You will be charged 5% of the transaction value as payment gateway charges when we initiate refunds to your original payment source in such cases. For e.g. If you paid ₹1000 for your purchase, and you want a refund before shipping takes place, you will be given:
5% of 1000 = 50 i.e., ₹1000 – 50 = ₹950.
Mode of Refund
- Refund will be issued as a credit in the form of coupon code. The coupon code is a single time use only and cannot be applied again to any other order. The coupon code has no validity and can be used any time for your future purchases.
- Total of ₹250 towards the non-acceptance of prepaid orders will be deducted towards the forward and reverse shipment of the order being shipped back to our warehouse.
- Any refund coupon code of the previous order, if applied to a new order which is not accepted by you, will lead to expiry of the coupon code and cannot be used again. Please ensure COD / prepaid orders placed using coupon codes are accepted by you.
- For any online prepaid transactions, where the amount is deducted from your card/wallet and the order confirmation is not received, please contact us before you place another order. We will confirm if your transaction was captured. In case of a new order placed before confirming with us, 5% towards the payment gateway charges will be deducted from the transaction amount before refund.
- For orders where the shipping charges were waived off as part of any offer, ₹100 towards the shipping from our warehouse to the customer will be deducted while processing refund coupon codes.
- All products sold under our website are eligible for return against a credit of coupon code.
- Damaged / used / products sent without original packaging are not eligible for refunds. The items can be sent back to you at an additional ₹100 shipping cost, or you may collect them in-person from our warehouse.
- Items which are not informed for returns within 48 hours / not received by us within 5 days, are not eligible for returns.
- All our products undergo multiple levels of quality checks and sent. In case of quality not meeting your expectation, no money refund will be given.
- Coupon code will be processed within 3 working days from the day we receive the returned products or the confirmation of cancellation of the orders.
- The coupon code issued as refund will only be applicable for use if you do not apply any other offer code while placing a new order.
- A customer cannot apply more than one coupon code while placing an order and hence orders that are placed using the refund coupon code will not be able to apply any offer coupon code.